Press Release – BNZ

Online and contact-centre geared-up to help customers

Bank of New Zealand (BNZ) is open for business with online banking, digital tools, all smart ATMs, contact centres and 48 of its branches open this Thursday.

BNZ has confirmed a geographical spread of 48 branches will open Thursdays between 10am – 2pm for the period of the lockdown to provide basic banking services to those who are unable to use its online or telephone services.

The full list of branches (below) includes sites in all the major centres, in most regions and many rural towns, and follows BNZ launching a dedicated phone support team offering shorter wait times and specialised service to its customers aged 70+.

BNZ Chief Customer Officer, Paul Carter, says, “BNZ is open for business. Online and digital banking are available 24/7, all our smart ATMs are operating and our contact centre is taking calls.

“We’ve got a wonderful team of people in select branches on Thursdays from 10am – 2pm during the lockdown for our customers who absolutely must see someone in person.

“During lockdown, our branches are for BNZ customers who need in person services or are unable to use online or telephone banking,” says Carter.

“We’re doing everything we can to protect the health and safety of our people and our customers. Branches will be cleaned prior to and post opening, our staff will wear gloves, and we have measures in place to ensure a 2m distance will be maintained at all times,” he says.

Other essential health and safety protections in place will include:

• Hand sanitizer for staff and customers
• Controlled entry with outside triage and limited numbers allowed inside the branch at any one time
• Floor markings to maintain physical distance
• Sneeze guards

Carter says branch use will be reviewed at the close of business on Thursday to determine appropriate locations and opening times for the following week, and he encourages customers to check BNZ’s dedicated COVID-19 page online for regular updates.

Basic banking services provided by BNZ branches during lockdown are as follows:

Personal Customers:

• Basic deposits and withdrawals
• Setting up internet banking
• Issuing branch cards and PIN cards

*Not available – large cash withdrawals (above $10k) and product queries (handled by BNZ’s contact centre)

Business Customers:

• Small business transactions

*Not available – change orders and business deposits

Smart ATM:

• Deposits (Coin, Notes, Cheques) in addition to standard withdrawal functionality

REGION	CITY / TOWN	ADDRESS
Northland	Whangarei	57 Bank Street
Auckland	Albany	Shop 222, Westfield Albany, 219 Don McKinnon Drive
Auckland	Botany	500 Ti Rakau Drive
Auckland	Kerikeri	67 Kerikeri Road
Auckland	Link Drive	4 Link Drive, Wairau Valley
Auckland	Manukau	639 Great South Road
Auckland	New Lynn	Shop 59, LynnMall, 3058 Great North Road
Auckland	Newmarket	330 Broadway, Newmarket
Auckland	Ponsonby	328 Ponsonby Road
Auckland	Pukekohe	177 King Street
Waikato	Cambridge	51 Victoria Street
Hamilton	Frankton	113 Commerce St
Tauranga	Cameron Road	639 Cameron Rd
Bay of Plenty	Hastings	117 Heretaunga Street
Bay of Plenty	Papamoa	26 Gravatt Rd
Bay of Plenty	Rotorua	1176 Amohau St
Bay of Plenty	Whakatane	181 The Strand
King Country	Taumaranui	101 Hakiaha St
King Country	Otorohonga	21 Maniapoto Street
Taranaki	Hawera	145 High Street
Taranaki	New Plymouth	13 Devon Street E
Palmerston North	Palmerston North	84 The Square
Whanganui	Whanganui	124 Victoria Ave
Manawatū-Whanganui	Levin	215 Oxford Street
Wellington	Masterton	193 Queen Street
Wellington	Leeston	67 High Street
Wellington	Lower Hutt	S101 Westfield Queensgate, Cnr Queens Drive and Bunny Street
Wellington	Porirua	3 Cobham Court
Wellington	Waikanae	44 Main Road
Wellington	Wellington	38 Willis Street
Wellington	Kilbirnie	32 Bay Road
Nelson	Nelson	226 Trafalgar Street
West Coast	Greymouth	91 Mackay Street
Christchurch	Hornby	418 Main South Road
Christchurch	Papanui	S32 Northlands Mall, 55 Main North Road
Christchurch	Riccarton	Shop S140 Westfield Riccarton, Rotherham Street
Canterbury	Akaroa	73 Rue Lavaud
Canterbury	Ashburton	304 East Street
Canterbury	Geraldine	18 Talbot Street
Canterbury	Methven	91 Main Street
Canterbury	Rangiora	74 High Street
Canterbury	Timaru	247 Stafford Street
Dunedin

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